365bet indonesia Privacy Policy

Introduction and Scope

365bet indonesia is an online betting and casino platform that provides services for users in Bangladesh. This Privacy Policy applies to all services, websites, and mobile applications of 365bet indonesia.

By registering on our platform, managing your account, or using any of our services, you are considered to have agreed to the terms of this Privacy Policy. Along with reading this policy, we also ask you to carefully read our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us.

The purpose of this policy is to clearly and plainly inform you about what information we collect, for what purpose we use it, and how that information is kept secure. Your privacy is a responsibility we take seriously — not merely a legal obligation.

Information We Collect

365bet indonesia may collect your information in various ways. The types of information collected are as follows:

2.1 Registration and Identity Information

When opening an account, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password
• National ID number or passport number (for identity verification)
• Current address

2.2 Financial Transaction Information

During deposit and withdrawal processes, we may collect the following information:

• bKash, Nagad, or Rocket account number (for transaction verification)
• Bank account information (for bank transfers)
• Transaction amount, date, and time
• Transaction reference number

2.3 Platform Usage Information

When you use our website or app, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Pages visited, links clicked, and duration of visit
• Betting history and gaming activity
• Login and logout time and location data

Purpose and Use of Information

365bet indonesia uses your information for specific, legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

3.1 Service Operations

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Managing betting and gaming activity
• Providing bonuses and promotional offers
• Enabling participation in the VIP program

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring financial fraud and money laundering activities
• Identifying fraudulent betting patterns

3.3 Communication and Support

• Providing customer service via live chat and email
• Sending important account-related notifications
• Sending promotional messages (subject to your consent)

3.4 Ensuring Responsible Gaming

We also use your information to implement our Responsible Gaming Policy. This includes identifying unusual betting behavior, applying self-set limits, and flagging potentially problematic gaming activity.

Data Storage and Security

To ensure the security of your information, 365bet indonesia adopts industry-standard technical and organizational measures.

4.1 Encryption and SSL Protection

Our entire platform uses SSL (Secure Socket Layer) encryption, which keeps communication between your browser and our servers fully secure. Financial information is stored with an additional layer of encryption.

4.2 Access Control

Only authorized staff can access your personal information, and they operate under strict confidentiality agreements. Access to data is restricted through role-based controls.

4.3 Data Retention Period

Your information is retained for the entire period your account is active and for as long as needed after account closure to meet applicable legal obligations. Financial transaction records may be kept for an extended period in accordance with legal requirements.

Sharing Information with Third Parties

365bet indonesia never sells your information to third parties for commercial purposes. However, limited sharing of information may occur in the following specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties who assist in operating our platform — such as payment processors (including bKash, Nagad, Rocket, and banks), technology service providers, and game software suppliers. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Relevant information may be provided in response to court orders, lawful requests from government authorities, or legal obligations. In such cases, we provide only the information legally required.

5.3 Fraud Prevention

Necessary information may be shared with anti-money laundering and fraud prevention organizations, done to protect the interests of all users.

Cookies and Similar Technologies

The 365bet indonesia website and app use cookies and similar tracking technologies. These technologies help improve your experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as maintaining your login state, verifying security, and saving language preferences.

6.2 Performance Cookies

These cookies tell us how users are using the platform. Based on this information, we improve the quality of our services. The data collected is generally aggregated statistically and is not personally identifiable.

6.3 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some functions of the platform.

Financial Transactions and Payment Information

We pay special attention to protecting financial information. Deposits on 365bet indonesia can be made via bKash, Nagad, Rocket, or bank transfer — with a minimum of ৳300. The same methods are used for withdrawals, with a minimum amount of ৳800.

7.1 Protection of Payment Information

Your complete mobile banking or bank account details are not stored on our servers. Only the information needed to verify a transaction is collected, in encrypted form.

7.2 Transaction Records

Detailed records of each deposit and withdrawal transaction are stored in your account. Withdrawals are generally processed within 15 minutes to 2 hours.

User Rights

You have certain fundamental rights over your personal information, which 365bet indonesia respects and upholds.

8.1 Right to Access Information

You can contact us at any time to find out what information we hold about you and how it is being used. We will respond to such requests within a reasonable time.

8.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, contact our customer service team to have it corrected. We will update the information as quickly as possible.

8.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, information required to meet legal obligations — such as financial transaction records — may need to be retained for a legally specified period.

8.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional messages from us at any time. Go to account settings to change your notification preferences, or contact our support team.

Protection of Minors

365bet indonesia strictly prohibits anyone under 21 years of age from opening an account or using its services. Our platform is exclusively for members aged 21 and above.

Age verification is mandatory at the time of registration. If a person opens an account using false information and is later found to be a minor, the account will be closed immediately and related transactions may be cancelled.

We never knowingly collect information from minors. If it becomes known that a minor's information has entered our system, it will be deleted immediately. For more details on this, please read our Responsible Gaming page.

Policy Changes and Contact

10.1 Policy Updates

365bet indonesia reserves the right to change or update this Privacy Policy as needed. For important changes, we will send a notification to your registered mobile number or email, or display a clear notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

10.2 Contact

If you have any questions or concerns about this Privacy Policy, contact us via our 24/7 live chat support or by email: [email protected]

Our customer service team can assist you in both Bengali and English. You can also visit our FAQ page for answers to common questions.

10.3 Filing a Complaint

If you have a complaint about how your personal information is handled, please contact our privacy team first. We will review your complaint and respond within a reasonable time.